Outsourced IT Services

Staying ahead of technology can be one of the biggest challenges a company faces. We enable management to focus on core business strategies and avoid worrying about technology issues. With a goal of supporting business objectives, we help companies use technology as a strategic tool rather than a necessary evil.

Our team provides responsiveness, problem solving and expertise in a simple package with fixed-fee pricing. Clients do not have to deal with hiring and firing, benefits, payroll or employee issues when outsourcing with us. In addition, our program is scalable and can grow as a company’s needs change.

We’ve worked with dozens of private businesses, law firms, non-profits and professional service firms of all sizes. Our clients have in-office and remote employees, hybrid schedules and branch offices in different time zones and countries.

Comprised of experts who hold certifications from Apple, Cisco, Citrix, CompTIA, Google, Microsoft, VMWare, ICS², and others, we are a team of highly trained and experienced individuals who work together to bring the best solutions to clients.

Our team also provides consulting services related to IT infrastructure, including cloud conversions, software vendor selection, document solutions, billing and accounting systems, cybersecurity and more. This work includes detecting and pinpointing issues and needs, creating RFPs, planning vendor selections and implementing required guidance.

Services include:

• Data and network security
• Disaster recovery and back-up
• Environment monitoring 24/7/365
• Fixed or hourly pricing
• Hardware and software support
• Home network management
• Infrastructure as a service (IaaS)
• Live support with extended business hours and guaranteed service response times
• Multi-channel support, including phone, text, email and client portal
• New user set up and first-day training
• On-demand case tracking
• Ongoing systems management and maintenance
• Procurement of hardware/software from installation to implementation
• Remote monitoring and cloud-based systems so no space requirements
• Reporting and benchmarking
• Solutions to user and technical issues (Tier 1 and Tier 2)
• Strategic budgeting and planning
• Systems evaluation
• Systems engineering and design (Tier 3)
• Server infrastructure
• System selection and infrastructure
• Virtual Chief Information Officer (vCIO)
• Virtual Chief Security Officer (vCSO)
• Technology infrastructure management
• Ticket system to track usage, responsiveness and Service Level Agreements

Contact us today for a preliminary systems evaluation and discussion.